Privacy Policy
Your privacy matters
Spire Advice is committed to protecting your personal information and handling it with care, transparency, and respect. This policy explains how we collect, use, store, and protect your personal information when you interact with us. This policy is provided in accordance with the Privacy Act 2020 (New Zealand).
What information we collect
We may collect personal information such as your name and contact details, information you provide when making an enquiry or booking a call, details relevant to providing financial advice, and website usage information such as analytics and cookies. We only collect information that is necessary to provide our services or respond to your enquiries.
How we use your information
Your information may be used to respond to enquiries, book appointments, provide financial advice and related services, communicate with you about our services, and meet legal, regulatory, and compliance obligations. We do not sell your personal information to third parties.
How your information is stored
Personal information is stored securely using electronic systems and secure cloud-based platforms. We take reasonable steps to protect your information from loss, unauthorised access, misuse, or disclosure.
Some information may be stored using reputable cloud service providers located in New Zealand or overseas. Where this occurs, we ensure appropriate safeguards are in place.
We retain personal information only for as long as required to provide our services and to meet legal and regulatory record-keeping obligations.
Sharing information
We may share your information with trusted third parties where necessary to provide advice or arrange services, or to meet compliance and licensing requirements. Any third parties we work with are required to protect your information appropriately.
Your rights
You have the right to access the personal information we hold about you and request corrections if information is inaccurate. If you have any questions or concerns about your privacy, you can contact us directly.
Contact
Legal
General information
The information provided on this website is general in nature and does not take into account your personal circumstances, financial situation, or objectives. Before acting on any information, you should consider whether it is appropriate for you and seek personalised advice.
No guarantees
While we take care to ensure information on this website is accurate and up to date, we do not guarantee its completeness or suitability for every individual. Financial outcomes can vary depending on personal circumstances and external factors.
Limitation of liability
To the extent permitted by law, Spire Advice accepts no liability for any loss or damage arising from reliance on information provided on this website.
External links
This website may contain links to third-party websites. Spire Advice is not responsible for the content, privacy practices, or accuracy of external sites.
Disclosure
Our advice services
Spire Advice provides financial advice services in accordance with applicable licensing and regulatory requirements. Advice may relate to personal insurance, health insurance, life insurance, income protection, and trauma and disability cover. Additional services may be offered over time.
Advice process
Any advice provided is based on information you share with us and is intended to support informed decision-making. Personalised advice will be provided following appropriate information gathering and assessment.
Fees and remuneration
Details about how we are paid, including fees or commissions where applicable, will be disclosed to you before any advice is implemented. We are committed to transparency and will explain remuneration clearly so you understand how advice is provided.
Conflicts of interest
Spire Advice takes conflicts of interest seriously. Where a conflict exists, it will be identified, managed appropriately, and disclosed in line with regulatory requirements.
Licensing and compliance
Spire Advice Limited (FSP1011463) holds a Financial Advice Provider licence issued by the Financial Markets Authority to provide regulated financial advice services in New Zealand.
Your rights
You have the right to access the personal information we hold about you and request corrections if information is inaccurate. If you have any questions or concerns about your privacy, you can contact us directly.
Questions or concerns
If you have any questions about our disclosures or how advice is provided, we encourage you to ask. Clear understanding is important to us.
Complaints and dispute resolution
Spire Advice is committed to providing a high standard of service. If you have any concerns or are dissatisfied with our services, we encourage you to contact us so we can work with you to resolve the matter promptly and fairly.
You can make a complaint by contacting:
Email: hello@spireadvice.co.nz
We will:
Acknowledge your complaint within 2 working days
Investigate your complaint thoroughly
Provide a written response outlining our findings and proposed resolution within 10 working days where possible
If we are unable to resolve your complaint within 40 working days, or you are not satisfied with our final response, you may refer your complaint to our independent dispute resolution scheme.
Spire Advice is a member of the Financial Dispute Resolution Service (FDRS), an approved dispute resolution scheme. This service is free of charge to you.
Financial Dispute Resolution Service
Freepost 231075
PO Box 2272
Wellington 6140
Email: enquiries@fdrs.org.nz
Freephone: 0508 337 337
Licensing FSP1011463
Spire is a member of an approved external dispute resolution scheme. If we cannot resolve your complaint, you may refer it to Financial Dispute Resolution Service, free of charge.